Guaranteed to please
Your satisfaction is our mission
We are committed to giving you the best service and products we can, so we back them with some solid assurances to make sure your OPSM experience always meets or exceeds your expectations.
The things we do for love of eyes
OPSM Confidence Guarantee
It’s important to us that you love your new glasses and are confident that you’ve made the right choice. So, if you change your mind and decide they’re not quite right for you, return them within 30 days of purchase and we’ll give you your money back*.
OPSM Perfect Fit Promise
Because our friendly frame fitting specialists want your glasses to be comfortable, fit your face perfectly and look great, complimentary fitting and adjusting is available in all our stores, covering both prescription glasses and sunglasses. We call this our Perfect Fit Promise.
Sunglasses can also make a great gift, but we know it can sometimes be difficult choosing a style for someone else. That’s never a problem when you shop at OPSM as our Confidence Guarantee and Perfect Fit Promise apply to gifts as well as personal purchases.
Just let the gift receiver know they can visit any OPSM store for complimentary fitting and adjustment or, if they prefer, within 30 days of purchase we can exchange for a style that suits them better**.
We also have AccuFit™, a unique 3-part process that makes choosing and fitting glasses easier and more precise. The resulting fit is clearer and better than anything we've used before. Take a look at the AccuFit™ experience for yourself.
Free lifetime cleaning and adjustments
Love your glasses or sunglasses a little too much and they’ll probably need some extra care and attention in time. Drop in to any OPSM store as often as you like and we’ll be happy to give your glasses a complimentary clean and make any necessary adjustments to their comfort and fit.
OPSM satisfaction guarantee
OPSM products are guaranteed for a period of twenty-four months from the date of purchase against all manufacturing defects.†
Contact lens exchange
We want to make sure you’re completely satisfied with the clarity of vision you experience from your disposable contact lenses; particularly if you’re new to wearing them. If your practitioner recommends an alteration to your initial contact lenses prescription within four weeks of purchase, we’ll take the purchase price of your original contact lenses off the price of your newly prescribed lenses.
We do everything we can to make sure you’re happy with your new glasses.
Confidence guarantee and free lifetime cleaning and adjustments
*The OPSM guarantee and lifetime cleaning and adjustments are subject to proof of purchase. The confidence guarantee is subject to product return and starts from the date of original purchase.
Gift satisfaction guarantee
** The Gift Satisfaction Guarantee is valid for 30 days from date of purchase. Please return sunglasses and all packaging in their original condition. Exchange item can only be a pair of non-prescription sunglasses. If the exchange item is of a lesser price, any remaining balance will be credited to you in the form of an OPSM gift card. Gift cards are valid for 12 months. If the exchange item is of a higher price, you will be required to pay the difference.
Supplier guarantee and returns policy
† FOR PURCHASERS IN AUSTRALIA Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Refunds will be given by refunding payments onto your credit or debit card, or if that is not possible, by cheque. No refunds will be given for purchases of gift cards.
FOR PURCHASERS IN AUSTRALIA AND NEW ZEALAND The benefits given to you under our express warranties below are in addition to other rights and remedies you have under the Australian Consumer Law, the Consumer Guarantee Act (NZ) and other applicable laws.
Our express warranty is provided by:
Luxottica Retail Australia Pty Ltd (ACN 000 025 758)
75 Talavera Road, Macquarie Park, NSW, 2113 . T. 1800 626 300 . E.
Limited warranty against breakage
OPSM products are guaranteed for a period of twenty-four months from the date of purchase against all manufacturing defects. This warranty does not cover: scratches on sun lenses; defects caused by accident, abuse, neglect, shock, improper use or storage of the product; unauthorized modifications or repairs; normal wear and tear, as well as any issue concerning prescription lenses. If the product is returned with proof of purchase to the OPSM store they were purchased from within the warranty period, and OPSM find that the breakage was due to a defect in material or workmanship, the product will be repaired or replaced at our option and returned to the sender. If it is not clear whether the fault is the result of a defect or misuse, it may be necessary for the item to be returned to the manufacturer for assessment to determine whether or not you are entitled to a replacement or refund. You will be responsible for any expenses in returning them to us and collecting them. We will be responsible for any other expenses. Please note: While every care is taken by our suppliers to ensure screws remain tight, they may loosen with wear. We recommend regular maintenance to ensure lenses and frames remain secure. Lack of regular maintenance may result in lens or frame damage and this may not be covered by this express warranty. In the event that the damage is not due to a defect in material or workmanship, we will contact you to see if you want us to conduct repairs at your cost.