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Have a question and need an answer quickly? Find it here!

How much does shipping cost?
Shipping is FREE for sunglasses, frames, contact lenses and accessories in Australia & New Zealand. Free delivery offer is subject to change at any time without prior notice. This offer is available online only and is valid for Standard Delivery within Australia & New Zealand.

How long will it take for my delivery to get to me?
Frame only glasses and sunglasses are usually received within 4-6 business days. Prescription orders are usually received within 10-12 business days from receiving prescription information. Contact lenses and contact lens accessories are usually received within 4-6 days.

How long does delivery take during sale periods?
Please be aware, during peak sale periods it may take additional time to get your order to you.

How does shipping work?
Standard shipping is FREE for sunglasses, frames, contact lenses, gift cards and accessories in Australia & New Zealand. The free delivery online offer is subject to change at any time without prior notice. But remember: you can only take advantage of this offer if you shop online.

How long does it take for glasses to arrive?
Estimated delivery times can be found under the ‘add to cart’ button on the product detail page.

How can I claim health funds?
At OPSM, we accept all Australian Health funds. We are unable to process claims on the spot for orders placed on the website, but for most health funds you can simply provide your tax invoice to get the glasses you really love.

What if my eyeglasses or sunglasses don’t fit?
Because our friendly frame fitting specialists want your glasses to be comfortable, fit your face perfectly and ultimately look fantastic, complimentary fitting and adjusting is available in all our stores, covering both prescription glasses and sunglasses. We call this our Perfect Fit Promise.

What if I need to return my items?
A prepaid returns shipping label and returns form are included with all OPSM online orders. Simply fill out the form, repack the item(s) in the original packaging (ensuring it’s properly protected from damage), and post! Items must be returned in their original condition unless defective. For contact lens returns, boxes must be unopened unless defective. To qualify for free return shipping if you change your mind, your return must arrive at the OPSM Customer Care Centre within 30 days of the purchase date. Please allow up to 5 days transit time. If you made the purchase using Afterpay or Paypal online, please be aware that your refund will be processed back to the original payment method. If you used Afterpay, any future payment instalments will be cancelled, and all previous payments will be refunded to your linked card. Note, only Complete Pairs can be returned in-store. Any other items purchased online must be returned by post with the complimentary returns shipping label.

How do I provide my prescription?
You can provide your prescription in three ways: 1. Upload a soft copy of your script 2. Import a soft copy from your existing OPSM account, or 3. Input a new prescription within your OPSM account After checking out, you will have five days to upload a valid prescription. After this time, the order will be cancelled and refunded.

Can I track my order?
Yes, to track your order, sign in to Your Account or check your shipment confirmation email for tracking details. Here you can see your latest purchase. The 'Order Status' will initially be 'Processing' after you place your order, but will change to 'Shipped' once your order has been dispatched.

How do I track my delivery?
Once your order has shipped, sign in to Your Account and proceed to 'Purchases'. Click on the details button next to the order you wish to track. A link will show which reads 'Track your order'. Click on the link to view the status of your order.

What happens if my parcel is lost?
If you believe your parcel has been lost, please contact our Customer Care team.

Why have I only received part of my order?
Sometimes the items you have ordered are stored in different locations. To get your order to you as soon as possible, we often dispatch the items separately. The remainder of your order should be with you shortly, however, you can always reach out to our Customer Care team, who will be able to assist you further.

What should I do if items are missing from my order?
If you receive your order and find that something is missing, please contact Customer Care on 1800 626 300 (Australia) or 0800 444 539 (New Zealand). Alternatively, you can contact us via email.

Do you ship internationally
At the moment, OPSM ships to Australia and New Zealand only.

Do you deliver to PO boxes?
Yes, OPSM delivers to PO boxes.