OPSM subscription value plan

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Subscription value plan FAQs

• What if my prescription changes?

  We want to make sure you’re completely satisfied with the clarity of vision you experience from your disposable contact lenses; particularly if you’re new to wearing contact lenses. If your practitioner recommends an alteration to your initial contact lens prescription within four weeks of purchase, we’ll take the purchase price of your original contact lenses off the price of your newly prescribed lenses.

• What if I don’t wear them every day?

  If you don’t wear contact lenses every day you can adjust your refill frequency so you only receive contact lenses when you need them.

  To update your refill frequency, simply log into your account, go to your orders, select the subscription you want to update, and click the ‘edit’ button in the ‘next refill and frequency’ section.

• What if I still have some left?

  If you have leftover contact lenses when your next refill is due to be dispatched, you can update your next refill date so you have some extra time to use the contact lenses you already have.

  To update your next refill date, simply log into your account, go to your orders, select the subscription you want to update, and click the ‘edit’ button in the ‘next refill and frequency’ section.

• What if my address changes?

  If you move or want to get your refills delivered at a different address, you can update your address any time.

  To update your address, simply log into your account, go to your orders, select the subscription you want to update, and click the ‘edit’ button in the ‘delivery address’ section. Don’t forget to hit ‘save’ once you have updated your address.

• How do I cancel my subscription?

  If you decide the Subscription Value Plan is not for you, you can cancel your subscription at anytime, there are no commitments or no minimum terms.

  To cancel your subscription, simply log into your account, go to your orders, select the subscription you want to update, and click the ‘cancel subscription’ button – it’s that easy!

• How to update my refill frequency?

  To update your refill frequency, simply log into your account, go to your orders, select the subscription you want to update, and click the ‘edit’ button in the ‘next refill and frequency’ section.

• How do I change my next refill date?

  To update your next refill date, simply log into your account, go to your orders, select the subscription you want to update, and click the ‘edit’ button in the ‘next refill and frequency’ section.

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Subscribe and save 25%!

Subscribe and save 25% as a member of the OPSM Subscription Value Plan. All OPSM customers receive our Contact Lens satisfaction guarantee and free delivery and returns*.

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